Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 2-4 business days. It is the sole responsibility of the customer to ensure the address provided is correct.
All orders come with Shipping Protection, unless deselect by customer prior or during checkout. If you choose to not protect your order with Shipping Protection, Mega Lash Academy is not responsible for lost, stolen or damaged packages.Orders with value over $900 may require ID verification.
FREE SHIPPING within the U.S. for orders above $150
As soon as you place your order, you will receive a confirmation email. It then takes 1 business day to process your order, after which we will ship your package. We may experience a high volume of orders during sales and holidays and you may experience delays.
Please make sure you are certain of the product specifications, as all orders placed are final.
We ship Monday through Friday with no interruption, excluding weekends and holidays. We may experience a high volume of orders during sales and holidays and you may experience delays. You will receive your tracking number as soon as your order is packed and ready to be shipped. If you have any questions, please contact us Monday to Friday 9 AM to 5 PM ET at firstname.lastname@example.org
The shipping timeline estimate begins AFTER your order is fulfilled by our team. Please allow 1-2 business days for order fulfillment and then the quoted time for shipping and delivery.
|Shipping Method||Order Processing Time||Shipping Speed||Total Time = Processing + Shipping|
|USPS First Class||1-2 business days||3-5 business days||4-7 business days|
|USPS Priority Mail||1-2 business days||2-3 business days||3-5 business days|
|*UPS 2nd Day Air||0-1 business day||2 business days||2-3 business days|
|*UPS Next Day Air Saver||0-1 business day||1 business day||1-2 business days|
*Not available to P.O. Boxes.
These times are not guaranteed and may be delayed due to weather and unexpected conditions. Please note UPS 2nd Day Air and Next Day Air services do not deliver on Saturdays, Sundays and holidays.
Note: We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS or UPS guarantees. If the item is not delivered in time, please contact USPS (1.800.ASK.USPS), UPS (1-800-PICK-UPS). We will NOT refund shipping charges if USPS or UPS fails to meet their guaranteed shipping times.
When your order is ready to be shipped, you will receive a shipment confirmation email. Most of our orders are shipped within 1-2 business days after the order submitted. The email will contain shipment details, your tracking number, and a link to the selected carrier site.
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-3 days for the tracking information to show. In some rare cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
Courier Phone Numbers:
USPS: Call 1.800.ASK.USPS (1.800.275.8777) Press 6 and then 4 for Customer Service
UPS: Call 1.800.PICK-UPS (1.800.742-5877)
Order Cancellation Policy
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:
- If you cancel your order BEFORE it has been shipped, you will be assessed a 6% cancellation fee before credit is issued.
- If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.
- Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.
Shipping Multiple Addresses
If you're shopping for several people at once and want to ship your various items to several addresses, you must place a separate order for each address. A single order cannot be shipped to multiple addresses. Applicable shipping fees apply to each order placed.
Mega Lash Academy cannot be held responsible/liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with the carrier for damaged and/or lost shipments.
Wrong Address Policy
We are sorry that this happened, and we have definitely been there. We understand that mistakes happen, and we want to do whatever we can to get your lash supplies to you ASAP!
However, we are asking you, the customer, to understand that we are a small business and every time we have to re-ship we end up losing money on the sale. Not just losing profit, but losing money. We would like our customers to review and please be understanding of the following policy:
If you have made an error in entering your address, we will need to send you an invoice to cover the complete cost of re-shipping your order once it has been returned-to-sender. We understand that that means your lash supplies will arrive to you very late and not in time when you need them. If this is not your preference, the other option would be to refund your order, less our cost of shipping and a 15% penalty.
This policy is not our preference, nor is it our first choice. However, the simplest solution to this problem is to carefully enter and review your address as you are placing your order.
What is Shipping Protection?
Adding Shipping Protection to your cart at checkout to safeguard against any unforeseen hiccups that may arise. By purchasing Shipping Protection, we will reship your order free of charge in the event of damage, loss, or delivered by the carrier, but not received. In the event that a replacement is not available, we will issue you a refund.
What we deem as lost:
- Shipment states ‘delivered’ but you have not received it. Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered.
- Orders over $150 required a police report.
What we deem as damaged:
- Items arrive damaged in transit – package, lash box(es) is wet, stained, torn, etc.
- Some of your order is missing due to the box/packet opening during transit.
Please contact us immediately if your items have arrived damaged or something is missing. Submit photographic evidence of tampered items.
What we do not cover:
- Missing parcels or redelivery fees due to incorrect address information provided by you.
- Delays in transit.
- Orders stuck in customs - we cannot be held responsible for customs delays. Please get in touch with your chosen courier and pay required customs fees. If you refuse customs payments, we are not liable for any return to sender fees, and these will be deducted from your refund.
- Items that are returned to us for a refund or exchange that are not in a resalable condition.
HOW TO SUBMIT YOUR CLAIM: Click Here
We ask that you do not get in touch with us regarding a missing parcel until the allotted time has passed for it to be deemed as lost.
We will continue to track your parcel and should it appear, we request it be sent back to us at our expense.
What happens after your claim has been submitted:
- After your claim has been submitted, please allow us up to 7 business days to work on your claim.
- Once your claim has been approved, we will send you a replacement if available, or issue you a refund back to the method of payment on file.
Our Policy for unprotected packages:
If Shipping Protection is not purchased, the customer will be responsible for filing a claim with the carrier for the lost, stolen, or damaged package. Please use the resources below to file a claim with the carrier in the event that the package has been lost in transit & Shipping Protection was not purchased:
Packages will not be reshipped, nor refunds given in the event that packages are lost, stolen, or shown delivered, but not received by the customers, and no insurance was purchased.
We reserve the right to classify your package as delayed if there are known delays in your area.
Shipping Protection does not cover packages that has a GPS location or photographic evidence that it has been delivered to your property, is with a neighbor or at a secure location.
We reserve the right to deny claims due to insurance fraud, and/or abuse.
Shipping protection is non-refundable. Shipping protection can not be canceled after an order has shipped.
IF YOU LIVE OUTSIDE THE U.S
- When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
- Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.
- Mega Lash Academy does not have any responsibility on these additional charges that may apply.
- The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of the U.S), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.
- If a product is seized and destroyed by the customs, or returned to the U.S, we will NOT be responsible for the losses, product, or shipping refunds. It is the buyer's responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to Mega Lash Academy.
If you refuse to receive the package due to additional charges by the customs, we will not issue a refund for the cost of product(s) unless the package is returned to us in its original condition. You may be responsible for any return shipping charges, in accordance with your local regulations.
- Mega Lash Academy is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched.
- Mega Lash Academy cannot be held responsible/liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with the carrier for damaged and/or lost shipments.
Mega Lash Academy is not responsible for mis-delivery errors via carrier, or incorrect shipping information.