Checkout+ (by Re:do)
Checkout+ (by Re:do) is added to your order automatically at checkout. It includes package protection for your order, plus free returns and exchanges. The price depends on your order total and is shown before you pay.
Checkout+ is optional. To remove it, choose “Checkout without free returns & package protection” in your cart.
What Checkout+ Covers
Lost or Stolen Packages
- Tracking shows “Delivered” but you did not receive the package.
- Claims can be submitted no earlier than 5 days and no later than 15 days after the package is marked delivered.
- Orders over $150 require a police report.
Damaged Packages
- Items arrive damaged in transit. This includes wet, stained, dented, torn, or compromised boxes.
- Part of your order is missing because the package was opened or damaged in transit.
Please contact us right away if your package arrives damaged or tampered with. Include clear photos of the package and affected items.
Free Returns and Exchanges
Orders with Checkout+ get free return shipping on exchanges and returns for store credit. When you start a return in our Returns Center, your coverage is applied automatically.
What Checkout+ Does Not Cover
- Incorrect or incomplete shipping addresses
- Redelivery fees
- Delays in transit
- Orders stuck in customs, or customs fees you don’t pay
- Items returned to us that are not in resalable condition
- Packages with GPS or photo proof of delivery to your property, a neighbor, or a secure location
We may classify your package as delayed if your area has known transit issues. We may deny claims in cases of suspected fraud or abuse.
Checkout+ is non-refundable and cannot be canceled once your order has shipped.
After You Submit a Claim
Please allow up to 7 business days for review. If your claim is approved, we’ll send a replacement at no cost when available, or issue a refund to your original payment method.
If the original package shows up later, please send it back to us. We’ll provide a prepaid label.
Orders Without Checkout+
Orders without Checkout+ are not covered for loss, theft, or damage. You will need to file a claim directly with the carrier:
We cannot reship or refund orders without Checkout+ that are lost, stolen, or marked delivered but not received.
