Returns & Exchange

We want you to love everything you order from us. If something isn't right, here's how returns work.

Return Window

You can request a return within 14 days of delivery. You can choose an exchange, store credit, or a refund to your original payment method.

To be eligible, items must be:

• Unused and undamaged
• In their original packaging, with all lash strips in their original places

Once your return is approved, please ship it back within 10 days.

Items That Can't Be Returned

These items are final sale and can't be returned or exchanged, unless they arrive damaged or defective:

• Liquid products, such as cleansers, adhesives, bonders, primers, and removers
• Sale items, meaning anything discounted before a promo code is applied. This includes wholesale, Doorbuster, BOGO, Clearance, Imperfect, and Not Up To Par items.
• Personalized or engraved items
• Subscription orders
• Gift cards
• Digital products

Damaged, Defective, or Wrong Items

If your order arrives damaged or defective, or you received the wrong item, email us at support@megalashacademy.com within 7 days of delivery. Please include your order number and photos.

Restocking Fee

Change-of-mind returns refunded to your original payment method have a 10% restocking fee based on the price you paid.

There's no restocking fee on exchanges or returns for store credit.

Shipping Costs

• Original shipping charges and Checkout+ are non-refundable.
• Any return shipping cost is shown in our Returns Center when you start your return.
• If you got free shipping and your return brings the items you keep below $125, we'll take the standard shipping cost out of your refund.

How to Start a Return

1. Go to our Returns Center and submit your request.
2. Once it's approved, ship your items back within 10 days, using a tracked shipping method.
3. We're not responsible for returns that are lost on their way back to us, so keep your tracking number.

Refunds

After we receive and inspect your return, please allow up to 7 business days for processing. Your bank may take a few extra days to post the refund.

• Card payments: refunded to your original card
• Gift card payments: refunded to a new gift card, sent by email
• Card and gift card combined: refunded to a gift card

Returns That Don't Qualify

If you send back an item that doesn't qualify (for example, it's been used, or lash strips are mixed up or missing), you won't get a refund. You can pay the shipping cost to have it sent back to you. If we don't hear from you within 14 days, the item will be discarded or donated.

Not sure if your item qualifies? Email us at support@megalashacademy.com before you send it.

We may refuse any return that doesn't follow this policy.

Customers in the European Union

If you live in the EU, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To use this right, submit a withdrawal request here.

You pay the cost of returning the items. We'll refund you within 14 days of receiving your request, or once we receive the items or proof that you've sent them, whichever is later. As allowed by EU law, this right doesn't apply to personalized items, digital products, or sealed hygiene products (such as liquids) that have been opened.

Questions?

Email us at support@megalashacademy.com.