Returns & Exchange
We care about the way things are made and we love what we have created at Mega Lash Academy. We think you'll love it, too, however, we know things aren't always meant to be.
We offer returns within 14 days from the delivery date. You can exchange your product, return your product for store credit, or get a refund to the original payment method.
All returned items must be unused, undamaged, and packaged in the original boxes (if applicable).
After your return request is approved, kindly send back the items within 10 days. Our inventory turnover is rapid to meet the timely supply needs of our lash artists. Returning items promptly enables us to replenish our stock and accommodate new inventory, ensuring our ongoing availability of products.
We reserve the right to refuse refund requests and only reimburse items if the above requirements are met.
If the item(s) is not eligible for a refund and the product was sent back to our warehouse regardless (item was used, promade lash strips sizes got mixed up or missing, etc.), you will not receive a reimbursement and you have to pay the shipping fees to get your items shipped back to you. Otherwise, your item will be discarded or donated. If you're unsure of the quality of your return, please reach out to our team to confirm at support@megalashacademy.com
Please understand that we reserve the right to refuse a refund request if a return does not comply with our policies.
Package Protection & Return Coverage via Re:do
Redo makes returns and exchanges easy. If you keep Redo on your order, you’ll get access to a simple portal with included return shipping and quick resolution. If you opt out of Redo, returns and exchanges follow our standard policy and return shipping will be your responsibility.
Exclusions
Any shipping cost and shipping insurance (Package Protection) associated with the original order cannot be refunded.
The following categories are not returnable or exchangeable:
- Liquid products, including cleansers, adhesives, bonders, primers, etc.
- Sale items (items with discounted prices before promo code is applied), including Imperfect, Doorbusters, BOGO, Clearance and/or Not Up To Par, etc.
All sales are final and cannot be returned, exchanged, or refunded.
Return & Exchange Process
To initiate a return or exchange, please go to our Returns Center
Returns that are due to a change of mind or not resulting from a manufacturer defect will incur a restocking fee of 10% of the purchased value.
Please allow up to 7 business days for a return to be processed. If you purchased using a credit/debit card, the refund amount will be credited back to the original payment card. The refund amount of gift card purchases will be credited back to a new gift card, which will be emailed to the customer who placed the order. For orders paid with both a gift card and a credit/debit card, the refund amount will be credited to a gift card.
