Frequently Asked Questions (FAQ) | Mega Lash Academy

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Frequently Asked Questions

ORDER

Is there any discount codes I can use?

We have multiple ways for you to score a discount for a Mega Lash Academy order.

1. Use code LASHBOSS and save 5% on your first order.

2. Join our Text Club here to receive special offers, alerts about specials and reminders.

Can I cancel my order?

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. 

Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

  • If you cancel your order BEFORE it has been shipped, you will be assessed a 6% cancellation fee before credit is issued.
  • If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.
  • Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.

I entered the wrong address and the order has been shipped, now what will happen?

We are sorry that this happened, and we have definitely been there. We understand that mistakes happen, and we want to do whatever we can to get your lash supplies to you ASAP!

However, we are asking you, the customer, to understand that we are a small business and every time we have to re-ship we end up losing money on the sale. Not just losing profit, but losing money. We would like our customers to review and please be understanding of the following policy:

If you have made an error in entering your address, we will need to send you an invoice to cover the complete cost of re-shipping your order once it has been returned-to-sender. We understand that that means your lash supplies will arrive to you very late and not in time when you need them. If this is not your preference, the other option would be to refund your order, less our cost of shipping and a 40% penalty, because we cannot restock it.

This policy is not our preference, nor is it our first choice. However, the simplest solution to this problem is to carefully enter and review your address as you are placing your order.

Where do I enter my discount code or gift card?

You will have the option to enter discount code once you start the checkout process. If you are using a phone, tap "Show order summary" and you will see the designated place to enter your discount code.


Note: That only one discount code per order may be used. You can use a discount code with a Mega Lash Academy e-Gift Card number. Also, remember to double-check that you have entered the discount code correctly.

Can I use multiple discount codes?

No. You can use a Mega Lash Academy gift card and a discount code/promo code together, but you cannot use multiple discount codes on one order.

How do discounts, sales and special offers work?

All offers are limited to stock on hand; no rain checks or vouchers are available unless otherwise noted. Not valid after purchase, on prior purchases, gift cards, gift certificates, taxes, shipping, or handling and processing charges. Purchaser must pay applicable sales tax. Offer may not be combined with any other sale, promotion, discount, code, promo, coupon and/or offer. Promotions have no cash value. Offer cannot be sold, transferred, or otherwise bartered. Void where prohibited, taxed or otherwise restricted. Returns or cancellations of any portion of a purchase requires equal forfeiture of offer or amount equal to offer. Mega Lash Academy has the right to end or modify any promotion at any time at its sole discretion. other restrictions may apply.

Does Mega Lash Academy offer wholesale?

Yes, we do. Simply type the discount code in your cart or when you're at checkout - if you have the qualifying total cart value (before shipping, taxes and shipping protection), you will see the discount applied to your total.

  • Save 10% on $300+ orders with code SAVE10
  • Save 15% on $500+ orders with code SAVE15
  • Save 20% on $700+ orders with code SAVE20
  • Save 25% on $1000+ orders with code SAVE25

*Cannot be combined with any other sale, promotion, discount, code, coupon and/or offer. 

We offer free priority shipping for all U.S wholesale orders.

SHIPPING

What is Package Protection?

Adding Shipping Protection to your cart at checkout to safeguard against any unforeseen hiccups that may arise. By purchasing Shipping Protection, we will reship your order free of charge in the event of damage, loss, or delivered by the carrier, but not received. In the event that a replacement is not available, we will issue you a refund.

If you choose to not protect your order with Shipping Protection, Mega Lash Academy is not responsible for lost, stolen or damaged packages.

When will my order ship?

In most cases, excluding pre-orders, orders ship within 1-2 business days. Please note that, during sales and holidays, you may experience order processing and shipping delays. Shipping and delivery dates aren’t guaranteed unless otherwise noted.

When will I receive my order?

Domestic orders normally arrive within 2-7 business days of shipping, unless otherwise noted.


International orders normally arrive within 3-21 business days of shipping depending on shipping service you choose at checkout. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays.


Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We unfortunately can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.


Note: The shipping timeline estimate begins AFTER your order is fulfilled by our team. Please allow 1-2 business days for order fulfillment and then the quoted time for shipping and delivery.

What is an estimated delivery date?

The estimated delivery date is when your order should arrive. Generally, the estimated delivery date is based on a combination of the processing time for the items you ordered, the transit time and today’s date.

Processing time + Carrier transit time + 1 day = Estimated Delivery Date

For example: If the processing time for an item you purchased is 1-2 days, and the transit time for the shipping method you chose is usually 2-4 days, your estimated delivery date is 3-6 days from today.

My item was shipped, but still hasn’t shown up. Is it lost in the mail?

If you have a domestic shipment that has not updated within the last 7 days and you purchased Route Package Protection, please file a claim here: claims.route.com

We recommend to wait 45 days for international orders before filing a claim with Route.

If you did not purchase Route Package Protection, please file a claim with the carrier.

My tracking says my order was delivered, but I haven’t gotten it yet. Where is it?

Sometimes carriers prematurely mark packages as delivered before they actually deliver it. Though unusual, this can happen up to 5 days before an item is actually delivered. You can try contacting the carrier to get better insight into the delay.

What if my order is damaged?

When you add Route Package Protection at checkout, your order is protected against damage during shipping that inhibits functionality. You can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, Route will review it for approval for a reorder within 1-2 business day.


Damaged Items Policy: A damaged item is considered to be a broken product that is unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc. Route does not cover cosmetic damage (scratches, dents, etc.), or unsealed items.

Do I have to purchase Package Protection on my order?

No, you do not have to purchase Package Protection on your order! 

If you opt out of this insurance, Mega Lash Academy is not responsible for any lost, stolen, or damaged packages that occur while in transit. 

You can opt out prior and during checkout.

Do you ship outside of the U.S?

Yes, we do! Currently, we ship to the following Countries and Territories:

Albania, Austria, Belgium, Canada, Chile, Colombia, Cyprus, Czechia, Denmark, Finland, France, Germany, Greece, Guatemala, Iceland, Ireland, Israel, Italy, Japan, Mexico, Netherlands, Norway, Oman, Philippines, Poland, Portugal, Singapore, South Korea, Sweden, Spain, Switzerland, Turkey.

Shipping costs for orders outside of the U.S. vary depending on the destination. The shipping costs for international orders are displayed on the checkout page.

Please note that international shipments may be subject to customs processing and additional charges. Mega Lash Academy is not responsible in any way to cover such costs. The customer is responsible for customs clearing/duties, and local taxation.

Customs policies vary from country to country, therefore you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays in arrival.

How much can I expect to pay for customs/duties?

Custom duties vary based on location - please contact your local customs office for more information.

Does Mega Lash Academy pay customs/duties fees for my order?

No. You will be financially responsible for all taxes and duties in your own country.

RETURN

What is your return policy?

We gladly accept returns on products that is unused, in its original packaging and in resalable condition within 14 days from the delivery date. 

All returned products must be unused, undamaged and packaged in the original boxes (if applicable) in order to ensure a credit refund. Please understand that we reserve the right to refuse a refund request if a return does not comply with this policy. 

  • Liquid products, including cleansers, adhesives, bonders, primers, etc. are non-returnable.
  • We do not accept returns on items purchased during a promotion, e.g, Doorbusters, BOGO and/or Not Up To Par Sale. Please note that ALL SALES ARE FINAL AND NON-REFUNDABLE.

The full returns and refunds policy can be found here.

How do I return my order?

To be eligible for a return, the item(s) must be in new, unused and resalable condition with labels and tags attached. To initiate a return, please go to our Returns Center to get a RMA number. No return will be accepted without prior authorization. 

Return packages must be sent with tracking details and the products must be sufficiently protected from damage. Mega Lash Academy is not responsible for any items lost in transit or for any breakages that occur in transit.

Once we receive and have inspected the item, we’ll notify you via email the approval or rejection of your return. 

For returns that are due to change of mind or that are not the result of a manufacturer defect these will incur a restocking fee of 15% of the product value. 

The full returns and refunds policy can be found here.

What happens if I return an item that does not qualify for a refund? Can I have it shipped back to me?

If the item(s) is not eligible for a refund and the product was sent back to our warehouse regardless, we will have no way to reship the product back to you and it will be considered a loss. If you're unsure of the quality of your return, please reach out to our team to confirm at support@megalashacademy.com

Has my return been processed?

Once a return has been delivered back to us it can take approximately 7 days before it will be processed and refunded.


If it has been more than 14 business days, please email support@megalashacademy.com with your order number and we will be glad to assist.

Can I exchange my item(s)?

As an e-commerce shop, we do not offer typical exchanges. If you would like to exchange your product in its original condition, please follow the return procedures and place a new order for your preferred item(s). You can do this at your earliest convenience by placing an order now so it ships asap, or you can wait until we've processed your refund. 

PRODUCTS

When will a product be back in stock?

We know you are anxiously awaiting Mega Lash Academy to restock your favorite product! We recommend following the steps below to have the best chance possible to get your favorite items.

  • Go to the product page
  • Select the size/color
  • Click "Notify Me When Available"
  • Enter your email address

You will receive an email as soon as the inventory is back in stock. Our restocks go quick, so grab yours while you can!

Note: Restock notification emails go out in the order they are received in our system, so don't sign up multiple times. This will reset your place in the queue.

How long does lash adhesive (glue) last?

Most eyelash extension adhesive has a max life span of 6 months if stored properly. Once opened, you have up to 6 weeks to use the glue. Typically with a 10ml lash adhesive, you can do about 200 classic sets. We recommend writing the date of when you opened it so you always remember.

How should I store my lash adhesive (glue)?

Always keep the adhesive top clean throughout the application process using a disposable glue wipes - this will prevent any clogging. Ensure lid is clean and on tight after each use. *Do not use natural fibers, such as Q-tips, they will get stuck and will produce heat or even a fire.


Store your glue at room temperature (68-72°F) in a cool, dark place, away from humidity and direct sunlight. This helps with the consistency of the adhesive.


You could also store your glue in an airtight container. Some lash techs store their glues in a box with rice, as rice absorbs any potential moisture in the air.


Tip: Always have a fresh back up bottle ready to go in case of an emergency, nobody wants to get caught in the middle of an appointment with no glue on hand.

I am new to Promade fans, which should I buy?

First, determine what style you want to create with Promade fans. Whether it's fluffy lashes or a more defined eyeliner volume look, there are different options available to support the look you are looking for.


Our Rapid Promade 3D would help bring the most natural look to your set.


If you are looking to create a hybrid set, we would suggest getting our Rapid Promade 4D, 5D and 6D.


Anything from 8D and up would be ideal for a volume set. Lastly, if you are after the super full and glamorous mega volume style, then you would need a mix of 10D to 18D.

Does Mega Lash Academy lashes cruelty-free?

All of Mega Lash Academy lashes are made from synthetic material, so they are completely cruelty-free and hypoallergenic.

Does Mega Lash Academy test on animals?

All of our products are cruelty-free and we do not test products on animals.

BUY NOW, PAY LATER

What is ‘Buy Now, Pay Later?’

The term ‘Buy now pay later’ (a.k.a BNPL ) is referring to the customer taking home their purchase but paying for it over time.


In the past, ‘Pay later’ shopping typically referred to an interest-free period following the purchase, during which no payments were made and no interest charged. However, after this interest-free period, payment in full was expected otherwise the interest from the original time of purchase was added.


Finance technology has revived the concept of ‘Shop now, pay later’, with modern versions much clearer about the payment and interest plan over the period of the loan.

So, how does 'Buy Now, Pay Later' work?

Shop now and spread the cost across 4 interest-free installments to be charged every 2 weeks. Every purchase will be evaluated and approved by Shop Pay or Klarna.

The maximum spend allotted is based on your history with the service. The longer you have been using ‘pay in 4’ successfully, the more likely you will be able to spend more. A minimum spend of $10 is required.

Please note, Mega Lash Academy is unable to provide any details if you're not eligible to pay using pay later services. If you have any questions regarding your payment, please contact Shop Pay or Afterpay customer service.

Disclosure: *See payment terms. A higher initial payment may be required for some consumers. CA resident loans made or arranged pursuant to a California Financing Law license. 

Are there requirements to use pay later service?

Yes, you’ll need:

  • A US-issued debit or credit card.
  • To be 18+ years old.
  • A US billing address.
  • An SMS-capable phone number.

Disclosure: *See payment terms. A higher initial payment may be required for some consumers. CA resident loans made or arranged pursuant to a California Financing Law license. 

How do I sign up?

If your cart is eligible for 4 interest-free payments, the option will be presented at checkout. After confirming your phone number, you’ll be sent an SMS message to confirm your identity. You’ll then set up your payment method with one of the pay later services and accept the terms of your payment plan.

What if I can’t make a payment?

Please reach out to your pay later customer service team and they’ll be happy to look into the options available.

Are there late fees?

A late fee may be charged if an automatic payment cannot be collected. Please see your pay later services' terms for full details.

PACKAGE PROTECTION

What is Package Protection?

MLA Package Protection is a solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Shipsurance to offer added assurance that you’re supported, no matter what. 

How does Package Protection work?

If your order with Package Protection ends up lost, damaged, or stolen, our support team will helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 5-7 business days from filing.  

Need to file a claim?  File here

How does Package Protection process refunds or reorders?

Refunds: When refunding an item, Package Protection covers the subtotal of the order. Shipping costs, taxes, and the Package Protection fees are not included.

Reorders: We will resend the items, depending on in-stock availability. Unavailable items will be refunded. We will cover the cost of any reorders including shipping, taxes, and Package Protection fee. 

When should I file a claim?

Marked As Delivered (Stolen)

Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered.

Please note, orders over $100 USD may require a police report to be filed by the customer before any resolution can occur.

Stuck In Transit (Lost)

For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date.

For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date.

Damaged

Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 5 calendar days from when it was marked delivered.