Shipping policy

Order Processing

We ship Monday through Friday, except major U.S. holidays.

Orders placed before 2:00 PM Arizona time usually ship the same day. Orders placed after 2:00 PM, on a weekend, or on a holiday ship the next business day. (Arizona doesn’t change its clocks, so 2:00 PM here is 4:00 PM ET in winter and 5:00 PM ET in summer.)

During sales, holidays, and busy periods, processing can take up to 2 business days.

Free Shipping in the U.S.

U.S. orders of $125 or more ship free with standard shipping. No code needed.

  • The $125 is counted after discounts. Taxes, shipping, and Checkout+ don’t count toward it.
  • Free shipping is for standard shipping only. Faster options and same-day delivery are charged at checkout.
  • We choose the carrier for free shipping.
  • If you return or cancel part of your order and the rest is under $125, we may take the standard shipping cost out of your refund.

Delivery Times

Delivery times start after your order ships.

Shipping Method Processing Transit Estimated Total
USPS Ground Advantage 1-2 business days 3-5 business days 4-7 business days
USPS Priority Mail 1-2 business days 2-3 business days 3-5 business days
UPS Ground* 1-2 business days 2-5 business days 3-7 business days
UPS 2nd Day Air* 0-1 business day 2 business days 2-3 business days
UPS Next Day Air / Saver* 0-1 business day 1 business day 1-2 business days

*UPS does not deliver to P.O. Boxes, or on weekends or holidays.

All delivery dates are estimates, not guarantees. Weather and carrier delays can slow things down. Once your order ships, delays are out of our hands, and we can’t refund shipping if the carrier is late.

If Your Order Is Delayed

If we can’t ship your order on time, we’ll email you a new ship date. You can wait, or cancel for a full refund with no fee.

Your Shipping Address

Please double-check your address before you place your order. Missing or incorrect details can delay your order by 2-4 business days.

If your package comes back to us because of a wrong address, or because it was refused or not picked up, you can choose one of these options:

  • Reship it: you pay the cost to send it again.
  • Get a refund: you get your money back, minus the original shipping cost, any Checkout+ fee, and a 15% processing fee.

Checkout+ does not cover packages sent to a wrong address.

Order Verification

To prevent fraud, we may hold some orders to verify them. Orders over $700 may need an ID check before they ship. If we need anything from you, we’ll reach out within 1 business day. If we don’t hear back within 5 days, we may cancel the order and refund you.

Canceling an Order

We start processing orders right away, and payment fees are charged as soon as you check out.

  • Before your order ships: you can cancel, minus a 5% cancellation fee.
  • After your order ships: it can’t be canceled. You can return it under our Refund Policy.
  • If you refuse delivery: it’s treated as a return. Our Refund Policy fees apply, plus the cost of return shipping.

There’s no cancellation fee if we cancel your order, or if you cancel because we couldn’t ship on time.

Pre-Orders

A pre-order lets you reserve an item before it’s in stock. Depending on the item, we may charge a deposit, the full price, or save your card and charge you when it ships.

If your order has both in-stock and pre-order items, we may ship them separately or together once everything is ready.

Pre-order dates can change. If yours will ship later than we said, we’ll email you a new date. You can cancel a pre-order for a full refund anytime before it ships.

Who Is Responsible Once Your Order Ships

Once we hand your package to the carrier, it belongs to you, and so does the risk if it’s lost or damaged. Checkout+ is how you can cover that risk.

Checkout+ (by Re:do)

Checkout+ is added to your order automatically, and its price is shown before you pay. The price depends on your order total. It’s optional: to remove it, choose “Checkout without free returns & package protection” in your cart.

Checkout+ includes package protection for your order, plus free returns and exchanges (see our Refund Policy).

Package protection covers:

  • Lost or stolen packages: tracking says “delivered” but you didn’t get it. File your claim between 5 and 15 days after it’s marked delivered. Orders over $150 need a police report.
  • Damaged packages: items arrive damaged, or something is missing because the package was opened or damaged on the way. Please send clear photos of the package and items.

It does not cover:

  • Wrong or incomplete addresses
  • Redelivery fees
  • Shipping delays
  • Customs delays, or customs fees you don’t pay
  • Packages with GPS or photo proof of delivery to your address, a neighbor, or a safe spot

After you file a claim, we’ll review it within 7 business days. If it’s approved, we’ll send a replacement if one is available, or give you a refund. If your original package shows up later, please send it back. We’ll give you a free return label.

Checkout+ can’t be refunded, and it can’t be canceled after your order ships. We may deny claims if we suspect fraud or abuse.

To file a claim, visit our Checkout+ page.

Checked out without Checkout+? You’ll need to file any claim with the carrier:

We can’t reship or refund packages without Checkout+ that are lost, stolen, or marked as delivered.

International Orders

Your country may charge customs fees, import taxes, or duties. These are not included in our prices or shipping, and you are responsible for paying them. See our International Shipping page for rates and details.

Questions?

Email us at support@megalashacademy.com.

Policy Updates

We may update this policy from time to time. The version posted when you place your order is the one that applies to it.

Last updated: October 15, 2026