Questions, answered

All available payment options show at checkout. We accept major credit and debit cards plus digital wallets like Shop Pay, Apple Pay, Google Pay and Amazon Pay. Availability can depend on your device.

Yes. With Shop Pay Installments, orders between $50 and $1,000 can be split into 4 payments, subject to a quick eligibility check. Choose Shop Pay at checkout to see if it's available for your order. We also offer Klarna and Sezzle, and you'll see these options at checkout.

When you place an order, third-party payment processors charge non-refundable processing fees to securely handle the transaction. If an order is canceled, these credit card processors do not return those fees to us. To keep our product prices as low as possible for everyone, we deduct a 5% cancellation fee to cover these non-refundable merchant costs.

Once an order ships, it can't be canceled, and any eligible return follows our Refund Policy. Pre-orders can be canceled for a full refund before they ship. Email support@megalashacademy.com for help.

Yes, for 30 minutes after you place your order. Open your order from the confirmation email or thank you page and edit your address there. After that, reply to your order confirmation email and we'll do our best to update it before your order ships.

We ship Monday through Friday, except major U.S. holidays. Orders placed by 1:30 PM Arizona time usually ship the same day. Orders placed later, on weekends or on holidays ship the next business day. During sales, holidays and busy periods, processing can take up to 2 business days.

Yes. U.S. orders of $125 or more get free standard shipping, no code needed. The $125 is counted after discounts and doesn't include taxes, shipping or Checkout+. Expedited shipping and same-day delivery are charged at checkout. If a return or partial cancellation brings your order below $125, the standard shipping cost may be taken out of your refund.

Transit time starts once your order ships. Estimates are 3 to 5 business days for USPS Ground Advantage, 2 to 3 for USPS Priority Mail and 2 to 5 for UPS Ground, plus processing time. Delivery dates are estimates, not guarantees. See our Shipping Policy for expedited options and full details.

Yes, to many countries. Duties and taxes are charged by your country and aren't included in our prices. See International Shipping for delivery times and details.

Email support@megalashacademy.com with your order number and we'll help you locate your package or explain a tracking update.

Payment terms and estimated availability vary by item. Orders with both in-stock and pre-order items may ship separately, or together once everything is ready. Estimated dates can change. Our Shipping Policy explains delay notices and cancellation options.

Checkout+ (by Re:do) is optional package protection with free returns and exchanges, subject to our policies. The price shows before you pay. To remove it, choose “Checkout without free returns & package protection” in your cart. See our Shipping Policy and Refund Policy for coverage and claim details.

You can request an eligible return within 14 days of delivery. Items must be unused, undamaged and in their original packaging, with all lash strips in their original places. Once approved, ship your return back within 10 days using a tracked shipping method.

Final sale items include liquid products, items already discounted before a promo code, personalized or engraved items, subscription orders, gift cards and digital products, unless they arrive damaged or defective. See our Refund Policy for full terms.

Start your request in our Returns Center and wait for approval before shipping anything back. Change-of-mind returns refunded to your original payment method have a 10% restocking fee based on the price paid. Exchanges and returns for store credit have no restocking fee. Original shipping and Checkout+ aren't refundable, and any return shipping cost shows in the Returns Center.

Email support@megalashacademy.com within 7 days of delivery with your order number and photos, and we'll make it right.

Once your return arrives and is inspected, allow up to 7 business days for processing, plus any time your bank needs. Card payments go back to the original card. Gift card payments are refunded to a new gift card by email, and orders paid with a card and a gift card are refunded to a gift card.

Items that don't qualify aren't refunded. You can pay shipping to have them sent back to you. If we don't hear from you within 14 days, the items will be discarded or donated. Not sure if something qualifies? Ask us before you send it.

Rapid Promade Fans® sit perfectly aligned on clear strips. Peel a fan off, dip it in adhesive and apply. Most tray holds 1,000 fans.

Velo Fans are made for a one-step pickup: pick, dip and place, with no tweezer/fan repositioning. Most trays hold 810 fans (14D holds 650).

Loose Promade Fans are sorted and picked up one at a time. They're our most budget-friendly option, and great for training and busy schedules.

Mix trays include several lengths in one tray, so you can map a full set without opening multiple trays. For example, a 10-11-12mm Velo Fans tray has all three lengths.

Each tray is one length, but every fan has three staggered lengths for a wispy look. The strip is labeled with the longest length to make mapping easy.

We're upgrading this product. Newer boxes come with numbered length strips for easier lash mapping, while some earlier boxes don't have them yet. Both versions have the same handmade fans and quality you know and love.

Every adhesive works best in a specific humidity and temperature range, listed on its product page. For example, Megahold works in 25% to 75% humidity and 64°F to 95°F. Not sure which one fits? Our Adhesive Comparison puts them side by side. If you're new to an adhesive, we suggest buying one bottle first to make sure the drying speed fits your room and your pace.

Store adhesive upright in a cool, dry place, away from sunlight and heat. Once opened, keep it in an airtight container with silica gel or dry rice. Each bottle has its manufacturing date printed on it. Adhesive has a limited shelf life, so buy amounts you'll use while it's fresh.

Yes, with no application needed. Mix and match eligible products and use these codes at checkout:

• BULK20: 20% off orders of $500+
• BULK25: 25% off orders of $800+
• BULK30: 30% off orders of $1,500+

Bulk codes can't be combined with other promo codes unless stated. See Wholesale & Bulk Pricing for details.

Yes. Bundle savings on our promade fans collection apply automatically in your cart: 5% off 4 trays, 10% off 6 trays and 20% off 10 trays.

We'd love to hear from you. Contact us and tell us a little about your business.

Yes! Earn rewards every time you shop. See how it works on our Loyalty Program page.

Yes. Our E-Gift Card comes in $25, $50, $75, $100 and $200. It's usually delivered within minutes, but can take up to 24 hours depending on payment processing. Gift cards are non-refundable and can't be exchanged for cash, except where required by law.

Enter your gift card code at checkout. Any remaining balance stays on the card for next time, and you can pay the rest with another payment method. Gift cards can't be used to buy other gift cards. For subscriptions, a gift card can cover the first payment, but recurring payments need a card on file.

Sign in at checkout with the email your store credit was issued to, then apply it as payment. Any leftover balance stays in your account.

Subscriptions send repeat deliveries at the frequency you choose, with a charge for each delivery unless you prepay. If you're new to an adhesive, we suggest a one-time purchase first to make sure its drying time and room conditions suit your work.

Subscriptions require at least 2 completed deliveries before canceling. After your second shipment, manage it from your account or email support@megalashacademy.com at least 48 hours before your renewal date. Requests made inside that window apply to the following delivery. Subscription orders are final sale, except when damaged or defective.

See our Subscription Policy for full details.