Onyx - M5 - Boot Volume Tweezers

Order Processing

Please allow 1-2 business days for order processing. During holidays, promotional events, or high order volume, processing times may be slightly longer.

Estimated delivery dates provided at checkout are not guaranteed, as weather conditions, carrier delays, and other unexpected factors may affect transit times.

All orders come with Package Protection, unless deselect by customer prior or during checkout. If you choose to not protect your order with Package Protection, Mega Lash Academy is not responsible for lost, stolen or damaged packages.

In rare cases, orders may be flagged for additional verification. Orders valued over $700 may require ID verification before shipment. If verification is required, our team will contact you within 1 business day. If the requested verification is not received within 5 days, the order may be canceled and refunded to the original payment method. Mega Lash Academy reserves the right to hold, cancel, or refund any order that cannot be verified.

Delivery Times

As soon as you place your order, you will receive a confirmation email. It then takes up to 1 business day to process your order, after which we will ship your package. We may experience a high volume of orders during sales and holidays and you may experience delays. Shipping timelines begin after your order has been processed and fulfilled.

*UPS services are not available to P.O. Boxes and typically do not deliver on Saturdays, Sundays and holidays.

Please note that shipping times are estimates only and may be affected by carrier delays, weather, or other unforeseen circumstances. Mega Lash Academy cannot guarantee carrier delivery times and does not refund shipping charges if USPS or UPS fails to meet their estimated delivery window.

Note: We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS or UPS guarantees. If the item is not delivered in time, please contact USPS (1.800.ASK.USPS), UPS (1-800-PICK-UPS).  

Package Protection (Powered by Re:do)

Package Protection is automatically added at checkout to help protect your order from loss, theft, or damage during transit. The fee is based on order value and can be removed before checkout if you prefer.

If Package Protection is not selected, Mega Lash Academy is not responsible for lost, stolen, or damaged packages.

PackageProtection is non-refundable and cannot be canceled after an order has shipped.

Claims may be denied in cases of suspected fraud or if delivery confirmation (GPS or photo) shows the package was delivered to the address provided.

Order Cancellation Policy

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process, we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

• Orders canceled before shipment are subject to a 3% cancellation fee.
• Orders canceled after shipment must follow our Return Policy.
• Orders refused at delivery may incur cancellation, return, and restocking fees.

Incorrect Address / Returned Packages

We are sorry that this happened, and we have definitely been there. We understand that mistakes happen, and we want to do whatever we can to get your lash supplies to you ASAP!

However, we are asking you, the customer, to understand that we are a small business and every time we have to re-ship we end up losing money on the sale. Not just losing profit, but losing money. We would like our customers to review and please be understanding of the following policy:

If you have made an error in entering your address, we will need to send you an invoice to cover the complete cost of re-shipping your order once it has been returned to sender. We understand that that means your lash supplies will arrive to you very late and not in time when you need them. If this is not your preference, the other option would be to refund your order, less our cost of shipping, insurance premium (if any) and a 15% processing fee.

This policy is not our preference, nor is it our first choice. However, the simplest solution to this problem is to carefully enter and review your address when placing your order.

Unprotected Packages

If Package Protection is not purchased, the customer will be responsible for filing a claim with the carrier for the lost, stolen, or damaged package. Please use the resources below to file a claim with the carrier in the event that the package has been lost in transit & Package Protection was not purchased:

• USPS: https://www.usps.com/help/claims.htm
• UPS: https://www.ups.com/us/en/support/file-a-claim.page

Packages will not be reshipped or refunded if they are marked delivered and Package Protection was not selected.

We care about the way things are made and we love what we have created at Mega Lash Academy. We think you'll love it, too, however, we know things aren't always meant to be. 

We offer returns within 14 days from the delivery date. You can exchange your product, return your product for store credit, or get a refund to the original payment method.

All returned items must be unused, undamaged, and packaged in the original boxes (if applicable). 

After your return request is approved, kindly send back the items within 10 days. Our inventory turnover is rapid to meet the timely supply needs of our lash artists. Returning items promptly enables us to replenish our stock and accommodate new inventory, ensuring our ongoing availability of products.

We reserve the right to refuse refund requests and only reimburse items if the above requirements are met.

If the item(s) is not eligible for a refund and the product was sent back to our warehouse regardless (item was used, promade lash strips sizes got mixed up or missing, etc.), you will not receive a reimbursement and you have to pay the shipping fees to get your items shipped back to you. Otherwise, your item will be discarded or donated. If you're unsure of the quality of your return, please reach out to our team to confirm at support@megalashacademy.com

Please understand that we reserve the right to refuse a refund request if a return does not comply with our policies. 

Package Protection & Return Coverage via Re:do

Redo makes returns and exchanges easy. If you keep Redo on your order, you’ll get access to a simple portal with included return shipping and quick resolution. If you opt out of Redo, returns and exchanges follow our standard policy and return shipping will be your responsibility.

Exclusions

Any shipping cost and shipping insurance (Package Protection) associated with the original order cannot be refunded.

The following categories are not returnable or exchangeable:

• Liquid products, including cleansers, adhesives, bonders, primers, etc.
• Sale items (items with discounted prices before promo code is applied), including Imperfect, Doorbusters, BOGO, Clearance and/or Not Up To Par, etc.

All sales are final and cannot be returned, exchanged, or refunded.

Return & Exchange Process

To initiate a return or exchange, please go to our Returns Center

Returns that are due to a change of mind or not resulting from a manufacturer defect will incur a restocking fee of 10% of the purchased value.

Our products are exclusively designed for professional use and should only be purchased by licensed estheticians or cosmetologists. Please check with your state licensing board to confirm requirements in your area. All products available on this website are intended for professionals only. Improper application can lead to harm. Only individuals with appropriate training, in line with local laws and regulations, should apply these products. Do not attempt to use these products if you have not been properly trained.