Orders received by 1pm (ET) Monday - Friday are shipped the same business day. Orders received after 1pm (ET) are shipped on the following business day. During holidays and sale events, there may be a slight delay in order processing. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 2-4 business days. It is the sole responsibility of the customer to ensure the address provided is correct.

All orders come with Shipping Protection, unless deselect by customer prior or during checkout. If you choose to not protect your order with Shipping Protection, Mega Lash Academy is not responsible for lost, stolen or damaged packages.

FREE SHIPPING within the U.S. for orders above $150

As soon as you place your order, you will receive a confirmation email. It then takes 1-2 business days to process your order, after which we will ship your package. We may experience a high volume of orders during sales and holidays and you may experience delays. 

Please make sure you are certain of the product specifications, as all orders placed are final. 

We ship Monday through Friday with no interruption, excluding weekends and holidays. You will receive your tracking number as soon as your order is packed and ready to be shipped. If you have any questions, please contact us from Monday to Friday 9:00 am to 5:00 pm ET at support@megalashacademy.com

Pick-up Point:

If you prefer the convenience of picking up your orders on your own schedule, we've got you covered. For most orders, delivery to your selected pickup point takes 1-5 business days. We'll keep you updated on the status of your package via email and SMS messages through our final mile technology provider, Via.delivery, until you retrieve it. Please note that orders must be picked up within 7 days of arrival at the pickup location. When picking up your package, make sure to bring a government-issued photo ID. If you're picking up the package on behalf of a friend or relative, you'll need to provide the tracking number and the name of the addressee. Failure to pick up your package within 7 days will result in automatic return to our warehouse and processing as a return.

Delivery Times

The shipping timeline estimate begins AFTER your order is fulfilled by our team. Please allow 1-2 business days for order fulfillment and then the quoted time for shipping and delivery.

*Not available to P.O. Boxes.

These times are not guaranteed and may be delayed due to weather and unexpected conditions. Please note UPS Ground, UPS 2nd Day Air and Next Day Air services do not deliver on Saturdays, Sundays and holidays.

Note: We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS or UPS guarantees. If the item is not delivered in time, please contact USPS (1.800.ASK.USPS), UPS (1-800-PICK-UPS). We will NOT refund shipping charges if USPS or UPS fails to meet their guaranteed shipping times.

Easy Tracking

When your order is ready to be shipped, you will receive a shipment confirmation email. Most of our orders are shipped within 1-2 business days after the order submitted. The email will contain shipment details, your tracking number, and a link to the selected carrier site. 

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-3 days for the tracking information to show. In some rare cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

Courier Phone Numbers:
USPS: Call 1.800.ASK.USPS (1.800.275.8777) Press 6 and then 4 for Customer Service
UPS: Call 1.800.PICK-UPS (1.800.742-5877)

Order Cancellation Policy

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

• If you cancel your order BEFORE it has been shipped, you will be assessed a 6% cancellation fee before credit is issued.
• If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.
• Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.

Shipping Multiple Addresses

If you're shopping for several people at once and want to ship your various items to several addresses, you must place a separate order for each address. A single order cannot be shipped to multiple addresses. Applicable shipping fees apply to each order placed.

Delivery Confirmation 

Mega Lash Academy cannot be held responsible/liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with the carrier for damaged and/or lost shipments.

Wrong/Incomplete Address Policy 

We are sorry that this happened, and we have definitely been there. We understand that mistakes happen, and we want to do whatever we can to get your lash supplies to you ASAP!

However, we are asking you, the customer, to understand that we are a small business and every time we have to re-ship we end up losing money on the sale. Not just losing profit, but losing money. We would like our customers to review and please be understanding of the following policy:

If you have made an error in entering your address, we will need to send you an invoice to cover the complete cost of re-shipping your order once it has been returned-to-sender. We understand that that means your lash supplies will arrive to you very late and not in time when you need them. If this is not your preference, the other option would be to refund your order, less our cost of shipping, insurance premium (if any) and a 15% penalty.

This policy is not our preference, nor is it our first choice. However, the simplest solution to this problem is to carefully enter and review your address as you are placing your order.

What is Shipping Protection?

Adding Shipping Protection to your cart at checkout to safeguard against any unforeseen hiccups that may arise. By purchasing Shipping Protection, we will reship your order free of charge in the event of damage, loss, or delivered by the carrier, but not received. In the event that a replacement is not available, we will issue you a refund.

What we deem as lost:

• Shipment states ‘delivered’ but you have not received it. Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered.
• Orders over $150 required a police report.

What we deem as damaged:

• Items arrive damaged in transit – package, lash box(es) is wet, stained, torn, etc.
• Some of your order is missing due to the box/packet opening during transit. 

Please contact us immediately if your items have arrived damaged or something is missing. Submit photographic evidence of tampered items.

What we do not cover:

• Missing parcels or redelivery fees due to incorrect address information provided by you.
• Delays in transit.
• Orders stuck in customs - we cannot be held responsible for customs delays. Please get in touch with your chosen courier and pay required customs fees. If you refuse customs payments, we are not liable for any return to sender fees, and these will be deducted from your refund.
• Items that are returned to us for a refund or exchange that are not in a resalable condition.

HOW TO SUBMIT YOUR CLAIM: Click Here

We ask that you do not get in touch with us regarding a missing parcel until the allotted time has passed for it to be deemed as lost.

We will continue to track your parcel and should it appear, we request it be sent back to us at our expense.

What happens after your claim has been submitted:

• After your claim has been submitted, please allow us up to 7 business days to work on your claim.
• Once your claim has been approved, we will send you a replacement if available, or issue you a refund back to the method of payment on file.

Our Policy for unprotected packages:

If Shipping Protection is not purchased, the customer will be responsible for filing a claim with the carrier for the lost, stolen, or damaged package. Please use the resources below to file a claim with the carrier in the event that the package has been lost in transit & Shipping Protection was not purchased:

• USPS: https://www.usps.com/help/claims.htm
• UPS: https://www.ups.com/us/en/support/file-a-claim.page

Packages will not be reshipped, nor refunds given in the event that packages are lost, stolen, or shown delivered, but not received by the customers, and no insurance was purchased.

We reserve the right to classify your package as delayed if there are known delays in your area.

Shipping Protection does not cover packages that has a GPS location or photographic evidence that it has been delivered to your property, is with a neighbor or at a secure location.

We reserve the right to deny claims due to insurance fraud, and/or abuse.

Shipping protection is non-refundable. Shipping protection can not be canceled after an order has shipped.

We care about the way things are made and we love what we have created at Mega Lash Academy. We think you'll love it, too, however, we know things aren't always meant to be. 

We offer returns within 14 days from the delivery date. You can exchange your product, return your product for store credit, or get a refund to the original payment method.

All returned items must be unused, undamaged, and packaged in the original boxes (if applicable). 

After your return request is approved, kindly send back the items within 5 days. Our inventory turnover is rapid to meet the timely supply needs of our lash artists. Returning items promptly enables us to replenish our stock and accommodate new inventory, ensuring our ongoing availability of products.

We reserve the right to refuse refund requests and only reimburse items if the above requirements are met.

If the item(s) is not eligible for a refund and the product was sent back to our warehouse regardless (item was used, promade lash strips sizes got mixed up or missing, etc.), you will not receive a reimbursement and you have to pay the shipping fees to get your items shipped back to you. Otherwise, your item will be discarded or donated. If you're unsure of the quality of your return, please reach out to our team to confirm at support@megalashacademy.com

Please understand that we reserve the right to refuse a refund request if a return does not comply with our policies. 

Return Coverage via Re:do

Online orders are given the option of purchasing $1.98 for return coverage via Re:do. This protection offers a FREE return shipping label should a customer need to return their item(s).

When selected, we will cover your return shipping label for an exchange or return for store credits on the entire order (no matter how many products you add). We will also cover the shipping fee for the exchange. If you choose to receive a refund instead, you will be charged the return shipping label fee.

If you do not select Return coverage, or Re:do when placing your order, you will not be eligible for Free Exchanges and Return for store credit. You will have to cover the return shipping fee and exchange fee.

The Free Exchanges and Return for store credit for $1.98 offer is only available at the time of purchase and cannot be redeemed after your order is fulfilled.

Exclusions

Any shipping cost and shipping insurance (Package Protection) associated with the original order cannot be refunded.

The following categories are not returnable or exchangeable:

• Liquid products, including cleansers, adhesives, bonders, primers, etc.
• Sale items (items with discounted prices before promo code is applied), including Imperfect, Doorbusters, BOGO, Clearance and/or Not Up To Par, etc.

All sales are final and cannot be returned, exchanged, or refunded.

Return & Exchange Process

To initiate a return or exchange, please go to our Returns Center

Returns that are due to a change of mind or not resulting from a manufacturer defect will incur a restocking fee of 10% of the purchased value.

All of our lash products are for professionals only.

We are not responsible for the misuse of our products. You are solely responsible for the product once you purchase it from us.

Performance and results of eyelash extensions may vary from person to person.

Read full Term and Conditions here

We use UPS and DHL Express to ship your order, you will receive your order anywhere from 2-10 business days from the date that it shipped out, not the date the order is placed.

Please be advised, when a package is shipped internationally (in this case, outside of the United States), it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.

Please note Mega Lash Academy ships your package DDU, means "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes. If you do incur these additional charges, they must be rendered in order for your package to clear customs.

More information regarding your country's custom policies can be obtained by contacting your local customs office.

Below is a summary of delivery estimates for our international orders. You will be quoted a specific delivery estimate at the time of checkout based on your selected destination country and the shipping methods available for the items in your shopping cart.

SHIPPING DESTINATIONS

We are pleased to offer international shipping to over 130 countries including Canada.

We do not ship to the following countries, however, we are doing our best to expand our customer reach:  Afghanistan, Åland Islands, Ascension Island, Belarus, British Indian Ocean Territory, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Eritrea, French Southern Territories, Iraq, Isle of Man, Kosovo, Lebanon, Liberia, Libya, Mali, Myanmar (Burma), Niger, Norfolk Island, Palestinian Territories, Pitcairn Islands, Russia, Saint Martin, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Pierre & Miquelon, Sudan, Svalbard & Jan Mayen, Tajikistan, Tokelau, Tristan da Cunha, Turkmenistan, Ukraine, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zimbabwe.

SHIPPING TERMS